Privacy notice

This notice explains how Assentech Sales Ltd (company number 06746170, Glen View, Trispen, Truro, TR4 9AU) uses personal information on VentCert. We are the controller of this information. Contact us at daniel.pearce@assentech.co.uk.

What we collect

• Customers: company name, contact name, work email, invoice address and purchase order details.
• Attendees: name, job title, company and email address, which modules have been completed, exam answers, scores and results, how many times the exam page was left during an attempt, and certificate details.
• Everyone: basic technical information needed to keep you signed in and the site secure.

We do not use advertising or tracking cookies.

Why we use it

• To provide the courses, exams and certificates the Customer has ordered (performing our contract with the Customer, and our legitimate interest in delivering training to its attendees).
• To invoice and keep business records (legal obligation and legitimate interests).
• To run the public certificate register, so that employers and site managers can check a certificate is genuine (legitimate interests).
• To protect the integrity of the exam (legitimate interests).

Who we share it with

• The Customer: the company that ordered an attendee's place can see that attendee's progress, exam result, attempts and how many times they left the exam page.
• The public register: anyone with a certificate number can see the certificate holder's name, company, course, issue and expiry dates and status.
• Service providers: our website host and database provider process information on our behalf, under contracts that require them to keep it secure. Some of them may store information outside the UK. Where they do, the transfer is protected by appropriate safeguards such as the UK International Data Transfer Addendum.

We do not sell personal information.

How long we keep it

• Course progress and exam records: while the attendee's account is active and for 6 years after their last certificate expires.
• Certificate details: for the life of the certificate and 6 years after it expires, so it can still be confirmed later.
• Order and invoice records: 6 years, as required for tax and accounting.

Your rights

You can ask us for a copy of your information, to correct it, to delete it, to restrict or object to how we use it, or to receive it in a portable format. Some rights have limits. For example, we may need to keep certificate and invoice records. Email us using the address above.

If you are unhappy with how we have used your information, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk.

Last updated 31 October 2026.